If still darker picture then I'm afraid it is hardware related problem in Roku and this device isn't repairable so need to get Roku-2 box to connect it to TV because rest of Roku device line up doesn't have AV Out jacks to plug AV cable. ELEMENT FIRE TV-Model [EL4KAMZ5517 EL4KAMZ5517T] Spec Sheet ELEMENT FIRE TV Model- [EL4KAMZ5017 EL4KAMZ5017T] Spec Sheet ELEMENT FIRE TV MODEL- [EL4KAMZ4317 EL4KAMZ4317T] Spec Sheet Type of Cables compatible with ELEMENT FIRE TVs I've factory reset it did no good. My cat must have pulled them out. one has to conclude it is a defect in the tv and TCL should be accountable instead they act like they never heard of anyone having the problem. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hisense’s Roku TV is full of extra features that make it an excellent fit for your living room or home theater. Bought my TV in 2016 it's nice but last year I noticed it was flashing black screen then go to normal and now it's just gone a shade of black. Waking up this morning I noticed my Roku tcl tv was dim to the point of a black screen. I have contacted TCL and they claim the problem is not an issue with the TV and it was just a few months over a year and therefore out of warranty and they would do nothing. Yes, but you have to be able to see the screen to do it. The Roku remote is a familiar sight to anyone who's used a Roku TV, whether it's from Element or another brand. Try testing another device, first. I purchased it at Nebraska furniture in Dallas, Tx area. When unplugged and plugged back in the screen showed the red roku background for a split second but it was out immediately, it was more like a flash. I also have a couple of AppleTV boxes. Solved: Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. We offer the best technology and the newest trends at accessible prices to make sure there's an Element television that will fit your entertainment needs. If Picture mode is set to Cinema or Custom, the screen may become dark. A recent firmware update could have caused the issue. Element TV’s are usually lower price points and therefor lacking in features. from what i gathered from reading about the issue and watching lot of people offering solutions, the TV sometomes just needs "shaking" (not literal) and some TLC. Learn more about using your Roku TV, locate help resources, and share your experience. One such TV is the Element ELST3216H 32″ 720p Smart LED TV. We offer the best technology and the newest trends at accessible prices to make sure there's an Element television that will fit your entertainment needs. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. Shop our affordable selection of Roku TVs and appliances today. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Roku? https://community.roku.com/t5/Manufacturer-Support-Warranty-Resources/Contacting-Support-for-Your-Ro... TCL 55" Roku TV screen is black but audio is still coming out, Problem with latest update. You'll want to contact your TV manufacturer for additional help and support. 49 inch. Each Roku TV manufacturer provides direct support for their products running the Roku OS. When i unplug it and turn it on it will go normal to the roku screen for a few and act normal then go to the home screen and go dark. 50 inch. Then I started to watch a TV series, and a few minutes in the show, the screen went BLACK (not blue) and the remote did not respond, and the status light did a double blink (which repeated continuously). For example, if you're watching cable, try switching to DVD or Blu-Ray, and play something there. 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