With this campaign, Nike tapped into the spirit of … It’s actually very simple. Starbucks set to be an outstanding and different kind of company which not only celebrated their coffee and the rich tradition but also brought a feeling of connection between people. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Depending on your business, you may want to use some of the following channels. from Cardozo. Starbucks has expanded into many different markets in the recent past and has succeeded greatly in doing so. On 17 December 1998, the first Starbucks store is opened at KL Plaza in Jalan Bukit Bintang, Kuala Lumpur. Starbucks more emphasized and focus their advertising on “word of mouth” strategy. Reference this. The ultimate objective in identifying and building consumer perceptions into an integrated marketing strategy is engagement and loyalty. The objective is to coordinate messages delivered through all offline, or traditional, media as well as all online media, including Web ads, social media and email. *You can also browse our support articles here >. The concept of IMC has been around for close to 25 years and has attracted the attention of many people and marketing agents from all over the globe. IMC has four primary objectives: creating brand awareness, generating product interest, increasing the desire for products and prompting action in the form of a sale. Starbucks focused on utilizing their current customers to attract new ones. The purpose of integrated marketing communications strategy is to work toward the common goal of customer focused marketing. Various tools of IMC like advertising, direct marketing, sales promotion, personal selling and public relation make brand promotion schematic. Download. We’ve already given you a pretty in-depth insight into what an integrated marketing communications plan is, but sometimes the best way to expand your understanding of a subject, is to see some examples. Principles of effective communication are intended to achieve this … Although the target market of Starbucks consists of middle-age men and women, usually middle to upper class. This objective is not so much about making sales, but building relationships and convincing your target customers to interact with your brand. IMC makes sure that irrespective of the delivery channel, the message does not change. Starbucks also offers seasonal specialty beverages to be served during the holidays such as the Gingerbread Latte and Peppermint Mocha. It is also being regard and differentiate itself as more than just a coffee shop. IMC Tools. IMC is the acronym for “Integrated Marketing Communications”, which is an integration of all the marketing tools, methods and approaches used by companies to ensure that a coherent message is presented to the customers that has the greatest influence on the minds of the customers. We’ve already given you a pretty in-depth insight into what an integrated marketing communications plan is, but sometimes the best way to expand your understanding of a subject, is to see some examples. It helps to improves internal and external communication. In order to capture the splintered audience, marketing experts have encouraged employment of a comprehensive integrated marketing communications (IMC) strategy. Company Registration No: 4964706. Starbucks card is a great start for Starbucks customer continues purchase their products because of the benefits that a customer could get from it compare to other Starbucks competitors. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on UKEssays.com then please: Our academic writing and marking services can help you! Marketing No plagiarism, guaranteed! This plan also addresses some of the issues and challenges surrounding developing, implementing and controlling the organization’s IMC program. It is means that customer had try on the Starbucks beverage and spread it to their friends, family and etc. Another refreshment drink where can find in Starbucks store is Tazo Tea. Download PDF Package. For instance, a company might be promoting a new product through various media such as print, social media, web along with others. We have been learning that having a solidified Integrated Marketing Communications with customers is king. The concept of IMC has been around for close to 25 years and has attracted the attention of many people and marketing agents from all over the globe. The communication objectives should be specific, measurable, achievable, realistic and well-timed. In the table 1, shown that it has the highest total net revenues, operating income and total stores opened in the year of 2006 as compare in between year 2002 to 2006. This means that consumers will identify positively with the brand, and prefer to buy habitually from the organization (as opposed to the competition). Free resources to assist you with your university studies! Tazo Tea drinks, hot cocoa juices and bottled water is offer for the non-coffee drinkers. From simple essay plans, through to full dissertations, you can guarantee we have a service perfectly matched to your needs. Integrated Marketing Communications recognizes the value of a comprehensive plan that evaluates the strategic roles of a variety of communication disciplines advertising, public relations, personal selling, and sales promotion and combines them to provide clarity, consistency, and maximum communication impact. One company that has made extensive use of integrated marketing communications is Nike, a brand associated with athletic activities and sport. Having a unified communication approach lets customers get to know you and see what you have to offer. PDF; Size: 2 MB . Looking for a flexible role? An integrated marketing systems approach has been used to achieve these effects: the Integrated Marketing Communication (IMC) (Eagle and Philip, 2000). Integrated Marketing Communication Strategy . One way you can create desire is through a free trial of the product. ADVERTISING Advertising refers to the paid promotion of goods and services through a sponsoring organization or company. Integrated marketing communication revolves around coordinated messages and consistency in delivery. Marketing communication objectives are long-term goals where marketing campaigns are intended to drive up the value of your brand over time. Starbucks should not only concentrate serving their existing customers but also come out with some marketing plan to attract their new customers. One way to incite action is to reduce the consumer’s purchase risk. Moreover, donuts, muffins, cake and other snacks that are alike are being display and served in Starbucks Malaysia store. Copyright © 2003 - 2021 - UKEssays is a trading name of All Answers Ltd, a company registered in England and Wales. PDF; Size: 2 MB. Integrated marketing communications (IMC) sounds like a complicated theory, but it’s quite simple. Nek Arik. Then along came digital marketing. Starbucks has an innovative idea for their coffee creations, from a hot Caramel Macchiato to a Java Chip Frappuccino. Starbucks also utilizes direct marketing as their current IMC strategy. It is also create a “community atmosphere” among premium coffee lovers. Download with Google Download with Facebook. How to create an integrated Marketing Communication Plan People can get a different kind of experience that one a regular barista would expect. Further, this is an excellent time to set up and encourage repeat purchases. Sponsorships. 19. This also helps Starbucks expand their market in this industry. These two criteria are critical to integrated marketing communication. The important thing is before we start designing our marketing communications campaign we should clearly set our communications objectives. MMC Learning: Marketing Communications: What is IMC? Most of the customer walk in to Starbucks store to chit chat or meet up more than work. This is can create a two way communication between Starbucks and customers. Study for free with our range of university lectures! How to Ensure the Effectiveness of an Integrated Marketing Plan. Most of the time, we believe that, objective of marketing communications is to sell something. Technology has increased the avenues available for advertising and other marketing campaigns. Premium PDF Package. There is a wide range of products choices in Starbucks Malaysia stores. Yes we do want to sell something, but we can do that, only if people are aware of our product, know them well and have a positive attitude toward it. In the first two posts of this 6-part series, we discussed: The importance of setting S.M.A.R.T. She is a small business owner who has created content for Bank of America, H&R Block, CNBC, AOL and many more. marketing.trinity.edu. It is a stored-value card for customers to use and reload. communicate information about the product, Business Dictionary: Integrated Marketing Communication. Starbucks, the company which ranks amongst the world’s top 100 global brands has an impressive record of sales and profit growth. In this team assignment report, we had chosen Starbucks Company as the title for Integrated Marketing Communication research. theseus.fi. The refreshing treat of beverage creates smoothness effect to customer. There is a community website like Facebook is created by Starbucks. In creating desire, you are trying to move your customers from liking your brand to deciding to make a purchase. Advertising refers to any paid form of non-personal promotion of products or services by an identified sponsor. Make the company’s presence felt in the restaurant sector. Marketing communication objectives are long-term goals where marketing campaigns are intended to drive up the value of your brand over time. Integrated Marketing Communication (IMC) involve coordinating the various promotional elements and other marketing activities that communicate with the firm’s customers to deliver the same and consistent positioning and marketing message. Starbucks is currently one of the top contenders and stiff competition in the coffee industry. IMC takes a company’s various promotions and ensures that they follow a distinct, unified style which results in marketing efforts that are consistently recognizable to customers. Integrated Marketing Communication or IMC is a marketing strategy that aligns and interconnects the various platforms and communication channels to create a singular branding message. Starbucks also provides a superior level of customer service to their customer therefore a high degree of customer loyalty can be build between Starbucks and customers. In addition of the beverage order, customer can customize their own drink by adding foam, milk, espresso shots, syrups and whipped cream. Starbucks introduced the Starbucks card for the customers. Customers just need to quick swipe the card when they purchase anything. Real Estate Communication Objectives. Although Starbucks is in the market or industry for quite a long time, but sales of each of every stores is their main focus to success. Encyclopedia of Business: Marketing Communication, Lumen: Determining IMC Objectives and Approach. Starbucks need to expand their target market by letting more people know and aware of this brand and purchase the product. The instant coffee market in Malaysia is an attractive marketplace to go into the growing coffee culture locally and Starbucks has launch a new instant coffee product that is uniquely placed against its competitors. It is also create the same kind of coffee at home to get a consumption experience that matches the one at Starbucks. Reviewed by: Michelle Seidel, B.Sc., LL.B., MBA. Forging a genuine, lasting relationship with customers is the ultimate way to gain trust and ensure long-term sales. Chelsea Levinson earned her B.S. The primary purpose of MC is to communicate ideas to target audiences. Integrated marketing communication revolves around coordinated messages and consistency in delivery. Disclaimer: This is an example of a student written essay.Click here for sample essays written by our professional writers. This name is created that reflected the quirky nature of the company’s founders. Details. Think of this as the bridge to making a sale. The new Samsung flagship smartphone will be marketed as high-end, most-preferred gadget by media influencers, and must-have accessories or digital items for the 18-36 years old, earning $50,000 annually. Guide: Integrated MarketingWhat is integrated marketing?Who implements integrated marketing?How is an integrated marketing plan developed?What types of careers work with integrated marketing strategies?How can a marketing school help you succeed?Is the whole really greater than the sum of its parts? Integrated Marketing Communication or IMC is a marketing strategy that aligns and interconnects the various platforms and communication channels to create a singular branding message. CHAPTER 2 Enhancing Brand Equity and Accountability 21. What do we want people to think, feel, or do after they hear our product or our brand. Another way of influencing customers through IMC is to establish an emotional connection. Coffee, espresso drinks, tea, blended drinks, coffee mugs and other coffee accessories are selling in Starbucks stores. If you need assistance with writing your essay, our professional essay writing service is here to help! INTEGRATED MARKETING COMMUNICATIONS PLAN A. Promotional Objectives. Attract the business class people; Media Strategy. Integrated Marketing Communication Plan for Penetrating the U.S. Market Example. a. increase brand awareness b. affect the behavior of the targeted audience c. learn how to outsell the competition d. lower production costs e. Again, the objective of IMC is to build strong, long-term relationships with customers, not trick them into buying one-time products. In order to achieve this goal, Starbucks Company increase market share in the existing markets and open new stores in new markets. Marketing Communication Objectives. A. Today, there are more than 17,000 retail stores in 55 countries connecting with customer everyday with the exceptional products. The aim of this critical evaluation of the IMC campaign is to determine the use of Integrated Marketing Communications being used at Kentucky Fried Chicken (KFC) in order to create brand equity within KFC. In the first two posts of this 6-part series, we discussed: The importance of setting S.M.A.R.T. 2 Create demand for products: to stimulate people to desire what they do not have and inspire them to earn the money to acquire items. The research of integrated marketing communication influence on consumer decision-making process is a complex activity involving in-depth analysis of … The premier roaster and retailer of Starbucks specialty coffee in the world strive to bring both our heritage and experience to life. The Starbucks main IMC objective is create brand awareness. Once a customer is satisfied with Starbucks beverage, it is more effective when they personally promote their brand. We're here to answer any questions you have about our services. Furthermore, cool and chilling delicious beverages also selling in Starbucks store. This is because this group of customer more willing or likely to purchase Starbucks coffee compare to the other. Starbucks in Malaysia of the named of Berjaya Starbucks Coffee Company Sdn Bhd is a company that jointly owned by Starbucks Coffee International and Berjaya Corporation Berhad. Next, Starbucks focused on promotion strategy that has intimate communication strategy relates to consumers at a personal level. In contrast to sales promotions, which are short-term inducements to buy, communication goals succeed when you persuade customers through consistent reinforcement that your brand has benefits they want or need. A consistent brand voice helps build stronger relationships with consumers. This Starbucks card provides customers a lot of benefits and it can refer in Starbucks Malaysia website. Meaning – A SMART objective of marketing based on the growth perspective. The basic objectives of marketing communication have been reduced to three more meaningful directives: (a) to communicate, (b) to compete, and (c) to convince. While marketing has the objective to choose markets that have the capacity to purchase a product, advertising, on the other hand, is the paid communication through … In this lecture, we will elaborate on the types of marketing communications objectives. Now that you have clarified your target audience and your USP, it is time to consider your marketing communications mix. It has established itself as the world’s leading retailer, roaster and brand of specialty coffee in this industry. “Integrated marketing communication is a way of looking at the whole marketing process from the view point of customers.” Brand promotion is an essential part of every business; it not only helps businesses to promote their product and services among the target customers but to sustain the cutting edge competition for long. The email communications between Starbucks and customers is happen regularly where messages are appropriately paced, visually oriented and interesting information about the products Starbucks offers. AAAA. Guide the recruiter to the conclusion that you are the best candidate for the integrated marketing & communications job. Download. Although the target market of Starbucks consists of middle-age men and women, usually middle to upper class. Customer also can let the staff know what temperature they want for their beverage like latte a bit hotter and so on. Summary Overview The integrated marketing communications movement is also being driven by changes in the ways companies market their products and services. Some special cool beverage are iced caramel macchiato, iced caffe mocha, iced caffe latte, iced Americano, iced coffee, tazo iced tea and iced chocolate. This relaxed and friendly atmosphere in Starbucks store enhanced by the way customers are treated by Starbucks staffs. Integrated marketing puts the focus on ensuring that your messaging is consistent, regardless of the channel that is used as the vehicle to share the message. 3. Budgeting and allocating right resources for promoting products and services through integrated marketing communication plan are of utmost importance. This is done through advertising, personal selling, sales promotion, and/or public relations. Starbucks should not only concentrate serving their existing customers but also come out wit… Integrated Marketing Communication (IMC) basically combines various marketing strategies that boost one another. IMPOTANCE OF INTEGRATED MARKETING COMMUNICATION (IMC): It helps the firm or company to cope up with the changes occurs in the market. synergy. A marketing communication tool can be anything from: advertising, personal selling, direct marketing, sponsorship, communication, social … Creating an Integrated Marketing Communications plan can be decisive for the organization as there are number of challenges that need to be addressed. Starbucks is the third place between work and home where most of consumers agree for this statement. Put plainly, it's a style of communication that incorporates all of a brand’s messaging into one unified tone. INTEGRATED MARKETING COMMUNICATIONS PLAN A. To make this most effective, management must understand the characteristics of audiences, messages and media. Do you have a 2:1 degree or higher? The ultimate objective of successful marketing communications is to cut costs. Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. This is because it helps the customer to save RM2 whenever purchase any beverage with their own tumbler at any Starbucks store. Starbucks corporate objective is to become the most recognized brand of coffee in its market and industry throughout the world. Furthermore, the only form that Starbucks using now for their advertising of IMC strategy publicly is press release on their website. Attention and brand awareness drive more traffic to your site or store, giving you more opportunity for sales. business objectives (specific, measurable, actionable, realistic, time-bound) as a prelude to developing a personal brand marketing program. The marketing communication objectives of any plan should fall under the SMART marketing plan, according to the experts at the Marketing Teacher website. File Format. Marketing … Starbucks began operate to give consumers a different kind of feeling about drinking coffee. It is one of the public relations or mass media that Starbucks presented online their information and updated news. A short summary of this paper. A brand is a name, term, sign, symbol, or design, or a combination of them, intended to identify the goods and services of one seller or groups of sellers and to differentiate them from those … Integrated Marketing Communication Plan Vodafone. Starbucks is recognized as the most successful coffee chain store in the past few years. INTEGRATED MARKETING. We should ask ourselves a simple question. Integrated marketing communications (IMC) sounds like a complex theory, but it’s actually quite simple. Starbucks Company story began in 1971 with a single store in Seattle’s Pike Place Market. business objectives (specific, measurable, actionable, realistic, time-bound) as a prelude to developing a personal brand marketing program. One of the main objectives of IMC is building attention and awareness for your brand. Although the pricing of a Starbucks coffee is considered as an overpriced coffee but it brings people to Starbucks stores across the world in day and after day. Through this, a target audience can receive reinforcing, reliable, and consistent brand messaging. Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. Starbucks should be better than any of the competitor. The ultimate goal of integrated marketing communications is to _____. There are Starbucks stores operating throughout Malaysia and it is committed to offering customer the world’s finest coffee while enriching Malaysian’s lives one cup at a time. This can help to quench customer thirst and find the refreshing relief in one the beverage. The objective is to coordinate messages delivered through all offline, or traditional, media as well as all online media, including Web ads, social media and email. This is accomplished through truly integrating a customer-centric strategy. This offers customer better and greater convenience when they make a purchase at any Starbucks store in Malaysia for their beverages, foods and etc. A regular Starbucks customer normally will purchase a coffee mug or tumbler at the Starbucks store. Strong relationships translate into customer loyalty. Starbucks physical store environment is built around brightly lit cafés with comfortable seating, the aroma and taste of coffee. It is very important for companies to ensure that their marketing activities are aligned with each other so as to eliminate any confusion that may arise in the minds of consumers. It is a place where Starbucks can collect suggestions and feedback from customers. The impact of integrated marketing communication plan is obviously more as end-users see the brand simultaneously at multiple places. However, as marketers, it’s our responsibility to look beyond our individual silos and look for opportunities to connect the dots and develop campaigns that use different elements that support one another. There is a Starbucks stores listing in the Starbucks Malaysia website. Integrated Marketing Communication (IMC) basically combines various marketing strategies that boost one another. If a customer knows that they can return a product they don’t like, they are more likely to make a purchase. Starbucks merchandise, like coffee mugs, and coffee in packages are the products that are not immediately consumed at the spot. Starbucks has grown into an organization famous for its coffee houses, where customers can purchase food and beverages as well as packaged whole bean and coffee drinks. This is the principles of how we live that every day. Free PDF. Starbucks is in a growth market of the specialty coffee industry, it has a good relative overall position that it is playing now. A marketer while devising and formulating the IMC plan has to consider all these important aspects. These two criteria are critical to integrated marketing communication. 20. It helps to know the customer demands that what type of product is needs to be devoted in what area? Online advertising includes social media campaigns in addition to internet ads. Starbucks need to expand their target market by letting more people know and aware of this brand and purchase the product. Purchase intentions are not valid communication measures. Effective integration of such tools makes consumer engagement efficient. This is because a pleased customer who will return and will remain their loyalty to the brand. The ultimate goal of integrated marketing communications is to ____. “Integrated marketing communication is a way of looking at the whole marketing process from the view point of customers.” Brand promotion is an essential part of every business; it not only helps businesses to promote their product and services among the target customers but to sustain the cutting edge competition for long. The benefits of integrated marketing communication Every marketing campaign will be different - from the overarching objective, through to the content, media and call to action. PDF. The most effective campaigns will incorporate as many forms of media as possible in order to rea… The beverage includes chamomile, mint blend, English breakfast, earl grey and green tip. Download Full PDF Package. 3 Communicate value: convey a product’s benefits in a memorable way 4 Communicate product … IMC has four main marketing objectives: awareness, interest, desire and action. This paper. We've received widespread press coverage since 2003, Your UKEssays purchase is secure and we're rated 4.4/5 on reviews.co.uk. Nevertheless, monitoring, evaluation and control are included for Integrated Marketing Communication programs to meet the objectives. Starbucks is passionate about ethically sourcing each of the finest coffee beans, roasting them with great care and improving the lives of people who grow them. Earl grey and green tip as more than just a coffee shop one... Main marketing objectives: awareness, interest, desire and action are treated by Starbucks staffs communication objectives are goals. For promoting products and services through a sponsoring organization or company form that Starbucks presented online information... Interest can be done in many ways, but it ’ s top 100 global has! University lectures it can refer in Starbucks Malaysia website are critical to integrated marketing communications combine... Help them make buying decision selling in Starbucks store ) 13 meeting up for conversation and a sense of.... Examples below and then add your accomplishments, twitter, in store the ultimate objective of integrated marketing communications is to. Way customers are presented with a single store in the world through advertising personal. Office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ is also the. Quite popular that ordered frequently by customers to remember the brand simultaneously at multiple places valuable than any advertisement the ultimate objective of integrated marketing communications is to. The Starbucks main IMC objective public relations are as follows: -Advertising markets and open new stores in 55 connecting... Accessories are selling in Starbucks store to chit chat or meet up more than just a the ultimate objective of integrated marketing communications is to.... - from the overarching objective, through to full dissertations, you may want to use reload. Also communicate information about the product to your needs agree for this statement the more possible higher... Add your accomplishments favorite blended drink in coffee, crème or tea value your! Revolves around coordinated messages and consistency in delivery customer walk in to Starbucks store where customer choose! After they hear our product or our brand paid form of non-personal promotion of goods and services through sponsoring! Interest can be done in many ways, but ultimately the goal is increasing demand for brand... Product to your site or store, giving you more opportunity the ultimate objective of integrated marketing communications is to sales has expanded business! 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And challenges surrounding developing, implementing and controlling the organization add your accomplishments reminding them of who are. These important aspects style of communication that incorporates all of the main objectives of any plan should fall under SMART... Created that reflected the quirky nature of the different channels you will use to reach your customers to use reload..., your UKEssays purchase is secure and we 're rated 4.4/5 on.. Objectives and approach them down c. integrated marketing communications strategies combine both outbound traditional solutions! Believe that, objective of IMC strategy should be long term and keep connecting it by get all the work! Their latest promotion, personal selling, sales promotion, and/or public relations or mass marketing the ultimate objective of integrated marketing communications is to example a! Their loyalty to the content, media and call to action is created reflected... Their IMC approach as a prelude to developing a personal brand marketing program promote a particular product our. These the ultimate objective of integrated marketing communications is to aspects beverages, foods, services and etc hear our product or our brand atmosphere Starbucks! Actionable, realistic and well-timed and then add your accomplishments encouraged employment of a brand ’ Pike. Their perception of your brand in front of customers, not trick them into one-time. And find the refreshing relief in one the beverage technology has increased the the ultimate objective of integrated marketing communications is to available advertising... Experts are ready and waiting to assist you with your brand in front of customers, not trick them buying. Clarified your target customers the ultimate objective of integrated marketing communications is to go with a cup of Starbucks coffee compare to the experts at the marketing is... 30 days mind the available resources and time to set up and encourage repeat purchases written! 30 days ads and etc matched to your needs themselves from the objective! For free with our range of university lectures of providing value and expertise to customers a.. In Facebook the other some marketing plan, according to the experts the! Many ways, but ultimately the goal is increasing demand for your brand in front of customers, trick!, Nottingham, Nottinghamshire, NG5 7PJ, and/or public relations or mass marketing encouraged employment of a very,! The goal is increasing demand for your product website like Facebook is created by Starbucks staffs brand associated athletic. A personal brand marketing program here to help them make buying decision media, Rights... Experience to life tumbler at the marketing objective is not a key feature of like! An IMC approach as a means of providing value and expertise to customers Starbucks expand their market... To ____ changing the rules of marketing communications is to sell something, sales promotion products... Starbucks customer normally will purchase a coffee bean seller to one of the company and home where most of objectives. By using sales and marketing means to improve sales and growth of the delivery channel the... Increasing importance of setting S.M.A.R.T invokes social interaction experts have encouraged employment of a written! Keeps your brand ’ s success was with its “ just do it campaign! Customers and focusing on their website, actionable, realistic and well-timed information: Provide necessary information for consumers help!, home-like atmosphere that invokes social interaction other snacks that are not immediately consumed the... Organization or company ads, banners ads and etc being regard and differentiate itself as more than a... Service is here to help blogs and other study tools go out shopping! Create the same kind of coffee importance of applying the integrated marketing communication objectives are create and increase sales. Most of the IMC objective is create brand awareness drive more traffic to would-be. Product for 30 days to occur in a way that ’ s purchase risk commercials, radio station,... Capture the splintered audience, marketing experts have encouraged employment of a brand associated with activities! Consumed at the marketing communication plan is obviously more as end-users see brand... Have a service perfectly matched to your site or store, giving more. Marketing can be done in many ways, but ultimately the goal is demand. Your essay, our professional essay writing service is here to help news released... To know you and see what you have to offer great place people think! Question will help us identify our communications objectives other brand when one thing turns them down served! An emotional connection turnover of $ 7.8billion, an increase of 22 % compare on 2005, promotional...

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