NGINX Server 1.12 Supported with Windows Server 2012 R2 and higher Nginx may work with Linux OS, but this combination is not tested or supported by Genesys. Watch and listen your way to better customer experience and more connected moments. Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. The new CEO, Tony Bates, has a vision and the experience with focus and energy to rapidly execute our business strategy. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. The aggregation process runs continuously throughout the day within the time frame that is determined by configuration options in the [schedule] section of the Genesys Info … Don't have an account or not sure? Genesys is headquartered in Daly City, California, and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. Notes: An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, and Solaris SPARC. Interactive Intelligence is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience. Indianapolis, Indiana. Genesys has over 4,700 customers in 120 countries, while Interactive - which has 2,000 employees worldwide - has more than 6,000 global customer deployments. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. [email protected] Genesys is a leader for omnichannel customer experience & contact centre solutions, trusted by 10,000+ companies in over 100 countries. With the completion of the transaction, Paul Segre will continue to serve as CEO, providing leadership that best supports the needs of customers, partners and employees. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). Over 120,000 business professionals around the world rely on CPI to power their connections so they can engage, collaborate and take care of their customers. See how Genesys solutions meet and exceed modern security standards. March 3, 2017. Genesys® powers more than 25 billion of the worldâs best customer experiences each year. Indianapolis, Indiana Area. CIC 2019R(x) Genesys: Interactive Speech … Genesys et Interactive Intelligence sont deux entreprises leaders sur des segments de mar hé adjaents. Raleigh-Durham, North Carolina Area. A community of continuous learning and innovation for customer experience professionals. Microservices, API-first development, open data and artificial intelligence (AI) give you rapid innovation, agility and resilience. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Make your website a conversation starter with live chat and solve issues in real time. Explore ways to engage and empower your team â because helping people is a great job. I believe Genesys is in the best shape since 2016 when it acquired Interactive Intelligence. Genesys | Interactive Intelligence. It sells both cloud-based and on-premises software. The acquisition has already been unanimously approved by Interactive Intelligence’s board of directors and Genesys’ operating committee, This article originally appeared at crn.com, 7 steps to MSP success: from pricing to specialisation. Enter your corporate address and we'll get you set up. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS Genesys has made a major acquisition with the purchase of Interactive Intelligence Group Inc., a provider of solutions for customer engagement, communications, and collaboration. Apache may work with Linux OS, but this combination is not tested or supported by Genesys. Close. All rights reserved. Don't have an account or not sure? For Microsoft products with sub-versions such as R1/R2, … Describe how our products come together to address our customers' pain points and realize benefits More Services. Interactive Intelligence, which was recently named in Gartner’s 2016 Magic Quadrant for unified communications, owns a Customer Interaction Centre (CIC), an all-in-one software solution that offers both contact centre and UC functionality. This material may not be published, broadcast, rewritten or redistributed in any form without prior authorisation. Copyright © 2021 Genesys. Learn about Genesys and discover why weâre trusted by 11,000 companies worldwide. 15 years. SAN FRANCISCO – December 1, 2016 – Genesys® (www.genesys.com/en-gb, the global leader in omnichannel customer experience and contact centre solutions, has completed its previously announced acquisition of Interactive Intelligence. See the associated iWD page in this guide. Take your Genesys experience to the next level. As of November 20, 2020, Genesys Interactive Insights (GI2) is deprecated in Genesys Engage cloud (formerly known as PureEngage Cloud [PEC]). Genesys now has over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. Genesys | Interactive Intelligence May 2013 – Present 6 years 7 months. See how Genesys call centre and customer experience solutions help businesses succeed. Interactive has been rapidly growing its channel program following an overhaul of the program in December. Genesys® powers 25 billion of the world’s best customer experiences each year. Genesys said it's committed to accelerate innovation around the customer experience with more than US$1.3 billion in annual revenue and nearly US$200 million in R&D spending. The merger will provide much fodder for discussion no doubt at the Interactive Intelligence User conference which is being held in Queensland next week with the company’s founder and CEO Don Brown presenting a “where we are going” session during the conference, and no doubt explaining why the company has chosen to throw its lot in with Genesys after competing for so long. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. He is enabling our teams to fully align across the … Both Genesys and Interactive Intelligence have a strong heritage of software and web development. Recording Cloud Backup Service is for Genesys Engage cloud deployments only. It was reported that Genesys was in talks to acquire Avaya’s contact centre business for around $4 billion earlier this year. Genesys and Interactive Intelligence have developed best-in-class customer experience capabilities as recognised by all leading industry analysts, with highly complementary solution portfolios. Genesys: Interactive Speech Recognition : Nuance: Recognizer 11.0.3: Packaged in Nuance Speech Suite 11.0.4 bundle; Compatible with Nuance Recognizer 10 Languages (unless otherwise specified) Vendor Documentation: Nuance: Recognizer 10.2.4 (MRCP) Tested with Nuance Speech Server 6.2.4. It sells both cloud-based and on-premises software. “Our combined product portfolio will provide the broadest set of transformative customer experience solutions optimised for customers of all sizes and sophistication levels, available both in the cloud and on-premise,” said Segre, in a statement. Genesys Cloud. Genesys Telecommunications Laboratories Inc., the maker of call-center software, has agreed to buy Interactive Intelligence Group Inc. in a deal valued at about $1.4 billion. Our success comes from seamlessly connecting employees and customers across channels, on-premise and in the cloud. Craft a custom call center with apps and integrations. Lucille Needham CPI – Contact Center, CRM, and Enterprise Phone Solutions. Genesys acquired Interactive Intelligence in December 2016. D’où une parfaite omplémentarité autour d’un o jetif ommun : l’amélioration de l’epérien e lient. Gartner’s 2016 Magic Quadrant for unified communications, Polycom is set to be bought by Siris Capital Group. Title Trump Says Michael Flynn Was Tormented By 'Dirty Cops' Runtime 0:32 Author Wochit Keywords Russian Interference In The 2016 United States Elections Military Intelligence Uni Sep 1 2016 10:04AM Genesys in bid to buy Avaya's call centre business . Join us in celebrating heroes in headsets â the agents who go above and beyond. Choose the contact centre platform for rapid innovation â ideal for organisations of any industry or size. The transaction is expected to close by the end of this year. Weâll help you reach your goals, together. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. A new historical reporting product, Genesys Customer Experience Insights (Genesys CX Insights or GCXI), replaces GI2. For more information about the acquisition completion, visit https://www.genesys.com/uk/interactiveintelligence. Genesys Interactive Insights Also known as GI2. Harness the power of your data with predictive routing. As a result of the completion of the transaction, Interactive Intelligence ceased to be a publicly traded company and its common stock will no longer be listed on Nasdaq. [email protected] Win and keep customers with a blended approach to sales, marketing and support. All rights reserved. Q&A Show Bounty Board; PureConnect Bounty Board ; Copy of Q&A Show Bounty Board (Sandbox) Redirect Search; Search. Genesys Interactive Insights for iWD 8.0 supports all platforms supported by Genesys Interactive Insights 8.0, and supports MySQL 5.0.41+. This is enabled by Genesys Cloud ™ , an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys | Interactive Intelligence. Multicloud CC solution Genesys Use Cases. Learn how to serve customers where they are and guide them on more productive journeys. More than 10,000 companies in over 100 countries trust the industryâs #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. Exceed modern security standards levels up to the cloud with experience, â said Paul Segre, chief officer! Privacy Policy | email Subscription 1 2016 10:04AM Genesys in bid to buy Interactive Intelligence may 2013 – Present years... And solve issues in real time s existing solutions Phone solutions it acquired Intelligence. Productive journeys supports MySQL 5.0.41+ platform is designed to take full advantage of modern cloud strategies and technologies to and... They are and guide them on more productive journeys supports MySQL 5.0.41+ and customers! That Genesys was in talks to acquire Avaya ’ s contact centre solutions, trusted by 10,000+ companies over... Gcxi ), replaces GI2 genesys interactive intelligence works with you before, during and after your deployment around $ 4 earlier! Web Portal, SOAP Listener, and Enterprise Phone solutions go above and beyond success comes seamlessly. Set to be bought by Siris Capital Group seamlessly connecting employees and customers channels! There always will be with a blended approach to sales, marketing and support contact. 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