If a display appears, continue to the next step. Take note of the device experiencing the issue and make a selection from the menu below depending on the connection type in use. In order to get the best possible experience from our website, please follow below instructions. Disconnect the HDMI cable from the TV and move it to an alternate port. Power comes on and there is sound but no picture. If no audio is present, then the external sound system is likely to be faulty. I have an LG colour TV (not a flat screen one) - the manual at the bottom says P/NO : 3828VA0196P (MC993A, 026C TX, 486-403B/D). If the TV is receiving 480i resolution, you will need to contact your provider to adjust the resolution on the box before you can proceed further. The TV does not display any picture, including any search for source information or even the adjustment information and as I stated before, has no sound whatsoever. Skip to Sitemap, Legal information and Accessibility, This is LG Electronics' official homepage. This is not the same as audio out of sync which refers to the relative timing of audio (sound) and video (image) parts during creation, post-production (mixing). One had sound only and the other picture only, so he simply used both. Try another channel. LG TVs with webOS Push the Home button on your remote. Check an alternative external source with the sound system. One of the problems of LG LED TV is that the device turns on and off by itself and what follows is a popping notice that will make the whole atmosphere pathetic. It is not a difficult repair, but does require someone to pretty much completely disassemble the TV. We can help. Here is the easiest things to check first to know if you have a simple problem or an issue that requires replacing parts in your TV. I can switch it on and there is sound but no picture. Make sure the yellow cable is routed correctly and inserted securely on both devices. In some instances, the cable/satellite box may lose the resolution setting. Sound Out configures the method by which the TV will output all of its' sound. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. Be sure the TV is on the correct component input. When a TV screen is black and no picture appears, this can mean a few different problems. Use the following guide to determine how to resolve a TV with sound but no picture. 05/20/2017 by jahjah1231. So before you panic, check if everything is properly working or no loose connections. If No: It is advisable to try an alternate AV cable, or alternate set of ports. Unplug the external component (if possible) for 30 seconds. The home theater will need to be set to output from the external device connected to it. Turning the TV … Flat Screen HDTV Has Sound But No Picture – Screen Is Not Cracked Read More » All was well apart from ITV until the adverts came on as it was two different contractors lol. Made by Vizio. Pinterest Remove all of the screws along the outer edge of the back casing. If all connected devices have the same issue, the TV will require service. Could be a power board issue as well as a backlight array issue. lg tv has sound and backlight but no picture, lg tv has sound but no picture. The screen is black. The sound was in and out for a time before now being gone completely. Have a LG LCD TV. Some images do not display or links do not work. Is an image displayed along with the audio now? Hi I have a 65HU5500-UA smart tv 4k Ultra have had it a couple of year it is hooked up to a samsung wireless sound system. If you're watching TV and not getting a picture, the first thing you should do is … If this is not possible, then the set will require service. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. How to FIX LG TV black screen if it wont turn on completely. Flat screen plasma tv turns on but no picture or sound repair. Next, swap the TV to the appropriate input. Troubleshooting the Most Common Problems with LG LED TV Related: LG Refrigerator Problems LG LED TV Screen Blanks Out. my LG 32LG10 has no picture or sound but the TV does have power. oldturkey03 What type of device is having the problem, and how is it connected to the television? TV video lag is usually exclusive to those who use game consoles. Can I fix it myself? My TV is a 55″ Smart LED/LCD HDTV. Tips You Can Try to Fix A Black or Blank TV Screen Check the power and connections. The screen looks black but if you shine a light on it you can see a faint picture. I have a LG 42 Inch, once plugged in the TV turns on, but then sound only comes on, no picture just sound, but TV wont turn off thru hitting power button only by unplugging it. TV Power ON Light Comes On But No Picture Or Sound Here is what to check when your TV is turned on, power light is ON, but no picture is seen or sound is heard: 1 – Be sure the component you are using (Xbox, Cable, SAT, ROKU) is turned ON. 1-1. We apologize for this inconvenience. Does any menu or on screen display appear? If not then it is possible that it is a mainboard or t-con board issue. cst-sms-popup-message-result-successfully. Nothing happened to it; turned it on and everything seemed normal but the screen was entirely black. Let us know if you can make out silhouettes etc. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Open the Settings menu either by using the button on your remote, or if your remote doesn't have a Settings button, press the Home/Smart button, then click the Settings icon. HDMI Cable / Satellite Box, BDP, & Other Devices. Terms — Ensure the TV is on the proper Input. First you want to check if it is the backlight that has failed. Screen is NOT cracked. If you are unsure, press the SMART button and select the Input Icon , and cycle to the HDMI input and press OK. Be sure the laptop is set to output a resolution supported by the TV. If all steps have failed, the unit will require service. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The lg 42" lcd tv - model 42ld550 tv has no sound. Let us know if you can make out silhouettes etc. Do any external devices connected to the TV work properly? Within 30 seconds … EMAIL. In a darkened room turn the TV to a station that is on the air. Samsung TV has no picture or a black screen A black screen could just be a sign that the TV is turned off, although if it is producing sound then you know that's not the case. Rebooted and tried all those simple things to no avail. To access the Sound Out setting:. When I turn it on, the backlight come on, but there’s no picture(No LG logo or anything). If you want to connect to LG Corp., or other LG affiliates, please click. The TV will display the current resolution for that input in the information bar at the top of the screen. There can be anywhere from 10 - 16 of these screws. to Power on the TV using the button on the TV control panel, do not use the remote control. We are assuming that you already turned the volume up on your TV using the remote control and the buttons on the TV itself. If No: It is advisable to try an alternate component cable, or alternate set of ports. Answered! Again, we do need the model number, © 2021 iFixit — Licensed under Creative Commons — Privacy — Screen sometimes flickers. The information did not resolve my issue. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Turned it on Friday morning and now all I have is sound and no picture. If all steps have failed and the HDMI/ DVI cable that had worked on a computer monitor, but does not work with the TV, then the unit will require service. The LED light comes on briefly. Is a picture displayed? The picture is fine. Overall, how satisfied were you with the usefulness of this information? This happened to my 50" LG and I was able to fix it at no cost by removing that particular LED strip from the circuit. Our new AI powered chat bot service is here to help 24/7 365 days a year. Let us know what exact model you TV is. If you've watched TV and thought the picture looks a little weirdly blue or green, or that skin tones appear unnaturally yellow, your TV… Get your questions answered about product setup, use and care,repair and maintenance issues. The left picture is my LG 42LN5300 and the right picture is my Samsung LN46A550, but all TVs are similar. Home Theater / Receiver UsersIf a home theater or receiver acts as a hub for all external devices connected to the TV, the TV will need to be set to the same input as the home theater. How to Fix the Color on Your TV. Accessibility. If you are unsure, press the SMART button and select the Input Icon , and cycle through HDMI inputs until the correct one is located. See below for the best solutions to fix a TV with no sound. I tested with a flashlight and see the faint image on the screen. The screen flickers in a dark room for a split moment. Ensure the TV is on the proper Input. When I turn on the tv the lg symbol comes on for about a tenth of a second. Check with an internal source on the TV, such as a Premium Application. Customer: yes JA: Are there any HDMI cables or A/ … read more The information was not presented clearly. I checked the voltage on the Power supply, everything was normal. Checked all the connections, unplugged it for a day and plugged it back in. Copyright © 2009-2020 LG Electronics. My lg tv - 42LE5500-CA has clear picture when connected to aerial but no sound, just imported it recently..No other connection other than power & aerial Help Ronnie on January 27, 2012: Well the article sort of speaks about TV's that are bound to break down over time, which is … Next, swap the TV to the appropriate input. Your privacy is important. LG 42LN5700 TV. No picture but has a sound on tv. JavaScript appears to be disabled in your browser. Until I remember Sometimes I use the LG remote app on my iPhone. The phone number you add will not be used for any other purpose. In a darkened room turn the TV to a station that is on the air. TV Screen Is Black – Powers ON But No Picture. The indicator also reflects any signals from the remotes or the side mounted inputs. Find helpful information about your LG product, Facebook Share Unplug the external device (30 seconds) and then restore power. Is it the backlight or inverter? If you are unsure, press the. ; Navigate to the Audio/Sound menu. Twitter Share A television set that has his particular problem will not power up or display a picture. Press the [RES] or [Resolution] button on the front of the box until it is set to 480p or higher (preferably 1080i). If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Most of the time, the best answer is the simplest one. Above is a a picture of the back side of a typical TV. Repair guides and support for your LG TV. Our new AI powered chat bot service is here to help 24/7 365 days a year. Verify the connection is secure and retry: If you're troubleshooting a cable box be sure to allow it time to boot up after power is restored. No picture on my lg tv. No picture or sound. If there is sound, then proceed to the next step. A A setting of 1920 x 1080 is recommended to provide the best picture quality. LG 65" smart tv: no picture backlight on sound on TCON ok>>> ... and then it lost its picture but sound remained on. With the TV powered on, press any key on the control panel of the television (Example: Menu, Vol + or -, Input). Do you hear audio? Check out LG LED TV common problems below, and read what suits your situation!. I have 32" LG tv, 32LB5600-UZ, that has sound but no picture - and no sign of life in the screen at all. Does power up and backlight seems to be working. It appears to be a dimly lit black screen now. the power light flashes like twice again its doesnt turn off only the sound is heard. If our chat bot can’t help you will be transferred to a live agent during the hours below: Customer Service1-888-542-2623(8am-8pm EST)1-888-542-2623(8am-8pm EST), B2B Support Line1-855-286-2456(8am-8pm EST)1-855-286-2456(8am-8pm EST), Business Solution1-888-824-6211(8am-5pm EST)1-888-824-6211(8am-5pm EST). (GMT -05:00, United States of America local time) I was disappointed with the product quality or performance. I have LG 55LA6205. If there is still no picture, try plugging the HDMI cable into a different port on the TV. No display indicates that the TV will require service. There is a delay between hitting the power and the set actually coming on. A setting of 1920 x 1080 is recommended to provide the best picture quality. Share your thoughts about the experience. Be sure the laptop is set to output a resolution supported by the TV. The TV picture has gone out but sound still works. If only one device has the problem, proceed to the next step. You could always buy a cheap TV where it has a picture and no sound I know of someone who, when a poor student, had two CRT TV's. Nothing worked. TV powers on. All Rights Reserved, Ensure the TV is on the proper Input. If so it is your backlight. 2 – Check to be sure all cable and cords are securely connected to the TV inputs and component outputs. If there is still no picture, check the cable to see if it had worked on the computer monitor. 1. If all above steps have failed, then your TV will require service. So if you are on a station where you hear sound, shine a flashlight at an angle against the screen. If your TV has a picture but no sound coming out of the speakers, there are a few things you can easily check. Select Sound > AV Sync Adjustment. Why were you dissatisfied with the usefulness of this information? When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If this is not possible the set will require service. Select the Settings gear icon in the top-right corner. Make sure the Red, Green, and Blue cables are routed correctly and inserted securely on both devices. Plug the device back in, and change the TV to the new input to see if the issue is resolved. @oldturkey03. If there is still no picture, try plugging the HDMI cable into a different port on the TV. lg tv powers on but no picture or sound JA: Have you made sure all cables connected to your LG TV are securely attached to both the TV and the outlet? If this button is not available on the box, press the [Info] button on the LG remote. If you do not know how to operate the function/input operation of your home theater receiver you may need to connect the external device directly to the TV. Next, swap the TV to the appropriate input. 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