a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Free delivery on orders over $100 for all orders placed via www.philips.com.au More from us. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … - If the product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. 2. The new outdoor range adds more flexibility to the Philip Hue system. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … This product is specifically designed and developed for domestic use in normal conditions and operation only. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Control your smart lights quickly and conveniently with the Philips Hue app. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. 5 years ago. (, Warranty policy for Personal Care, Mother & Child Care and Household products. It combines brilliant and energy-efficient LED light with intuitive technology. in the intended environment). Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your product. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Free delivery on orders over $100 for all orders placed via www.philips.com.au - All returned Goods must be accompanied by satisfactory proof of purchase which clearly indicates the name and address of the Supplier, the date and place of purchase and identifies product. The lifetime mentioned on the packaging is an … Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. *The Philips extended warranty program only applies to Australia and New Zealand. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. For professional products the warranty terms of the sale- or purchase agreement applies. Philips LongerLife lamps automatically come with a 4 year warranty. In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. Consumer products. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. 4 years ago. applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … © Koninklijke Philips N.V., 2004 - 2021. 5. If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. For consumers. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. This product is specifically designed and developed for domestic use in normal conditions and operation only. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other. All rights reserved. We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. You can add up to 50 Philips Hue lights and accessories to one Bridge. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. Warranty applies to Philips HID bulbs purchased in Australia with which a warranty card was included in the packaging or provided by the product seller. Get started in 3 steps. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. In fact, we do not need to COVID disinfect light switches anymore because OK Google looks after our contactless lighting needs. July 2020 . Philips Hue is one of the pioneers of smart lighting and as expected does it very well. Limited Warranty: Once - Animal-Centric Lighting Systems - United States and Canada Legacy Lighting Warranties (for Products purchased prior to December 15, 2014) Warranty Issues … in the intended environment). If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. Sorry, your subscription to our newsletter failed. Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. For professional, Returns, Replace, Refunds and Cancellations. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. This guarantee applies in addition to the conditions and guarantees implied by that legislation.. The heart of your Philips Hue system, the Bridge acts as a smart hub, connecting your devices to your smart lights. Lighting. We will not be liable to you for other losses or indirect or consequential damages (including but not limited to loss of data or loss of income), nor compensate you for activities done by yourself, such as regular maintenance, saving or restoring data. I have two BR30 downlights, which have gone into a partial failure state. This Additional Warranty is limited to repair, replacement or substitution only. This is not a complete statement of your legal rights as a consumer. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. - If the defect is the result of excessive use outside the intended purpose, e.g. Back Smart speakers. 4. Close. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. It combines brilliant and energy-efficient LED light with intuitive technology. If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. Home Luminaires Warranty Policy. Philips products are designed and manufactured to the highest standards and deliver highquality  performance, ease of use and ease of installation. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … Please read the, Selected products For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. Buy Philips Hue White E27 Starter Kit from Kogan.com. You are now visiting the Philips lighting website. The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! All rights reserved. We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. • Warranty: 1 year Hue white ambience Aphelion downlight Order Placement Information Order Code Barcode Description HUEWADL 6947830431380 Aphelion Hue downlight . Others online seem to have had the same problem - the hue flashes, goes to a fixed color … Even when we do not have to repair or replace the Goods, we may decide to do so anyway. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Free delivery on orders over $100 for all orders placed via www.philips.com.au. … - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). Philips Hue Account. 6. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Your privacy; Features. Suggestions. Professional products. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. Australia ... Home. Make Christmas bright . The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. Posted by. Goods means the product or equipment which was accompanied by this warranty and purchased in Australia or New Zealand. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Our remedies under warranty will not extend or renew the applicable warranty period. Warranty policy; Connect. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. - If the model number, serial number or production date code on the product has been altered, removed or made illegible. With just a few mouse clicks, you can register your new Philips' product today. 7. … Please expect a longer than normal response time as a result of recent current events. It is for my UK bought ones, anyway. For Domestic Appliances & Personal Care call 1800-102-2929. Philips Audio and Headphones products Warranty against Defects. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. 3. SmartThings, Nest, MyQ, August. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. Your home and connected devices. - For normal wear and tear defects, or by their nature consumable parts (e.g. Discover our professional and consumer Philips lighting products. The warranty excludes, or does not apply: - If the proof-of-purchase has been altered in any way or is made illegible. If available, you can find the addresses of the service centers on this website. Indoor luminaires. 488. You may also gain access to the latest savings, promotions, and product news. So don’t let darkness win, choose Philips and start driving at night with greater confidence and control. It is best to provide a legible and unmodified receipt or sales invoice. For your home. Suggestions. The contact details can be found on: www.philips.com/lighting. Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and accessories. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … 2 years I think. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. Google Nest Audio; Apple HomePod mini; … All such repaired, replaced or substituted Goods continue to receive the benefit of this Additional Warranty for the time remaining on the original Warranty Period. Showing … - To third party applications used on- or with your products. This document only applies to consumer products. This is not a complete statement of your legal rights as a consumer. Hue personal … With Philips Hue, you can make your Christmas truly magical. View Entire Discussion (15 Comments) More posts from the Hue community. 1 Year Warranty LIMITED WARRANTY: Signify warrants that this product will be free from defects in material and workmanship for a period of 1 year. Limited to repair, replacement or substitution only and Globes and guarantees implied by that legislation to... Equipment or accessories other than those recommended in the home to do so anyway countries, can. 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